Refund Policy
At ituuol.shop, customer satisfaction is important to us. We aim to process orders accurately and provide clear information regarding returns, cancellations and refunds.
This Return & Refund Policy explains the conditions and procedures applicable to purchases made through ituuol.shop.
By placing an order through our website, you acknowledge that you have read and understood this policy, without prejudice to any mandatory consumer rights provided by applicable law.
1. Right of Withdrawal
For eligible consumer purchases made online, customers located in the European Union may generally have a statutory right of withdrawal of 14 days, subject to applicable legal exceptions.
The withdrawal period generally begins from the date on which the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods.
Where an order consists of multiple goods delivered separately, the applicable withdrawal period may begin when the customer receives the final item, subject to applicable law.
To exercise a statutory right of withdrawal, customers should contact us clearly and within the applicable legal period.
Requests should be sent to:
Email: help@ituuol.shop
2. Conditions for Returns
Where a return is legally permitted, returned products should be sent back without undue delay and within the period required by applicable law.
Products should, where reasonably possible, be returned in their original condition.
Customers should take reasonable care of products while they are in their possession.
A customer may be responsible for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where permitted by applicable law.
3. Products That Cannot Be Returned
Certain products may be excluded from the statutory right of withdrawal where an applicable legal exception applies.
Examples may include products that, for reasons of health protection or hygiene, are not suitable for return after unsealing, or products that are otherwise excluded under applicable consumer protection law.
Where a particular product is subject to a statutory exception, the applicable restriction will be communicated where required.
Nothing in this policy is intended to remove or restrict a consumer right that cannot legally be excluded.
4. Damaged, Incorrect or Defective Products
If you receive an item that is damaged, defective, incorrect or materially different from what you ordered, please contact us as soon as possible.
Please email:
When contacting us, please provide:
- Your order number
- A description of the issue
- Photographs or other evidence where appropriate
- Any relevant information concerning the condition of the package or product
We will review the situation and determine the appropriate solution in accordance with applicable law.
Depending on the circumstances, the appropriate remedy may include replacement, repair, price reduction, refund or another remedy required by law.
5. Refunds
Once a valid return or refund has been approved, we will process the refund using the original payment method whenever reasonably possible.
Where applicable law requires reimbursement within a specific period, we will comply with that requirement.
For statutory withdrawals, refunds generally include the payments received from the customer, including applicable standard delivery charges, subject to the limitations and conditions provided by applicable law.
Where a customer has expressly selected a more expensive delivery method than the least expensive standard delivery option offered by us, the additional cost may not be refundable where permitted by applicable law.
6. Return Shipping Costs
Unless applicable law requires otherwise, the customer may be responsible for the direct cost of returning goods when exercising a right of withdrawal, provided that the customer was informed of this obligation before the purchase.
For defective, damaged or incorrectly supplied products, we will handle return arrangements in accordance with applicable law and the circumstances of the case.
7. Refund Timing
Refund processing times can vary depending on the payment method and financial institution.
After we process a refund, the time required for the funds to appear in the customer's account may depend on the payment provider or bank.
If a refund has been confirmed by us but has not appeared after a reasonable processing period, customers may contact:
8. Order Cancellation
Customers who wish to cancel an order before shipment should contact us as quickly as possible.
Cancellation requests can be submitted to:
If the order has not yet been processed or shipped, we will make reasonable efforts to cancel it where possible.
If the order has already been shipped, cancellation may no longer be possible and the applicable return procedure may need to be followed.
9. Non-Delivery
If an order does not arrive within the expected delivery period, please contact us.
We may request information such as the order number, delivery address and tracking information in order to investigate the shipment.
We will work with the relevant delivery provider where necessary.
10. Statutory Consumer Guarantees
Nothing in this policy limits or excludes mandatory consumer rights.
Consumers may benefit from statutory guarantees relating to conformity and hidden defects under applicable law.
Where a mandatory statutory remedy applies, the customer's rights under that law remain unaffected by this policy.
11. How to Contact Us
For any return, refund or cancellation request, please contact:
ituuol.shop
Email: help@ituuol.shop
Address: Les Landes, 46140 Parnac, France
Please include your order number whenever possible.
Last Updated: August 20, 2026
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