Contact Us
Email:
help@ituuol.shop
Our customer support email is the primary contact method for questions concerning online orders and customer service.
When contacting us regarding an existing order, please include your order number whenever possible.
Providing the order number allows us to identify your purchase and assist you more efficiently.
Business Address
ituuol.shop
Les Landes
46140 Parnac
France
What We Can Help With
Our customer support can assist with matters including:
- Order status
- Order confirmation
- Product information
- Shipping information
- Delivery questions
- Tracking information
- Returns
- Refunds
- Order cancellation requests
- Payment-related questions
- Website-related questions
- General customer service inquiries
Order Assistance
If you are contacting us about an order, please provide as much relevant information as possible.
Useful information may include:
- Order number
- Name used for the order
- Email address used at checkout
- Date of purchase
- Description of the issue
- Relevant photographs where applicable
Please do not send complete payment card numbers or other unnecessary sensitive financial information by email.
Response Times
We aim to review customer inquiries as promptly as reasonably possible.
Response times may vary depending on inquiry volume, weekends, public holidays and the complexity of the request.
For urgent order-related issues, customers should contact us as soon as possible after placing the order.
Returns and Refunds
For information about returns, refunds and cancellations, please review our Return & Refund Policy.
Where a return or refund request is submitted by email, please clearly state the reason for your request and provide the relevant order information.
Shipping Questions
For shipping-related questions, customers may contact:
The standard estimated delivery timeframe for our store is 15–20 days, and standard shipping is currently provided free of charge.
Privacy Requests
For questions regarding personal data, privacy rights or the handling of personal information, please contact:
We may request reasonable information to verify your identity before responding to certain privacy-related requests, where permitted or required by applicable law.
Legal Correspondence
Legal or formal correspondence concerning ituuol.shop may be sent to:
ituuol.shop
Les Landes
46140 Parnac
France
Email:
Official Website
ituuol.shop
We recommend that customers use the contact information published on this page when communicating with our store.
Last Updated: August 20, 2026
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